ORDERS
An order confirmation will be sent to the email address provided at checkout shortly after your order is placed.
If you haven't received it, please check your spam or junk folder first. If it's still missing, contact us with the name and email address used to place your order.
Once an order has been placed, we are unable to modify the selected design, device model, quantity or other product details.
If you've made a mistake, you may cancel your order within 1 hour of placing it and place a new order with the correct selection.
Yes. Orders may be cancelled within 1 hour of being placed.
After this window, your order may have entered production and can no longer be cancelled.
To request a cancellation, use our cancellation form and provide your order number and email address used at checkout.
Submitting a cancellation request does not guarantee cancellation if the one-hour window has already passed.
Please submit a cancellation request within 1 hour of placing your order, then place a new order with the correct model.
After the cancellation period has passed, we cannot replace or exchange a case because the incorrect device model was selected.
You can check your iPhone model under:
Settings → General → About → Model Name
For Samsung devices, model information can generally be found under:
Settings → About phone
SHIPPING & DELIVERY
We ship to many destinations worldwide.
We currently do not ship to: Afghanistan, Belarus, Brazil, Cuba, Eritrea, Eswatini, Iran, Iraq, Kosovo, Libya, North Korea, Russia, South Sudan, Sudan, Syria, Tunisia, Ukraine, Venezuela, Yemen.
As for couriers, we use DHL to ship to Europe, Oceania, and Asia & Lithuania Post for USA.
Estimated delivery times depend on your destination. Shipping to the EU, USA & Canada takes roughly 4-7 business days, Asia-Pacific & Oceania takes 6-10 business days and 7-14 business days to the rest of the world!
Please note that shipping estimates begin after production and dispatch, not from the date your order is placed.
Customs processing, local postal services, severe weather and other carrier-related circumstances may occasionally cause delays outside VCE's control.
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
You can also check your delivery status through our tracking page:
Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to update, where applicable.
Please first check:
- around the delivery location;
- with members of your household;
- with neighbours, reception or building management where applicable; and
- directly with the delivery carrier.
If you still cannot locate the parcel after completing these checks, contact us at voidclubedit@gmail.com with your order number and tracking information.
RETURNS & EXCHANGES
We do not accept returns or exchanges for change of mind, including requests relating to:
- selecting the wrong phone model;
- changing your mind about a design;
- ordering an incorrect colour/design;
- personal preference; or
- no longer wanting the item.
Please review your device model and order carefully before completing checkout.
This does not affect any rights you may have where goods arrive damaged, defective, materially different from what was ordered.
If your item arrives damaged, defective or with a production error, please contact us within a week of delivery via email at voidclubedit@gmail.com.
Include:
Your order number
A description of the issue
Clear photographs of the entire item
Close-up photographs showing the issue
Photographs of the packaging if it was damaged
We'll review your claim and arrange an appropriate resolution where the item is confirmed to be defective or damaged.
Contact us at voidclubedit@gmail.com with your order number and clear photographs showing the item received.
If we've sent you a product different from what you ordered, we'll review the issue and arrange an appropriate resolution.
First confirm that the phone model selected on your order matches your actual device.
If the model you received differs from the model shown on your order confirmation, contact us.
If the model supplied matches the model you selected at checkout, we cannot offer an exchange simply because the incorrect model was ordered.