Shipping policy
Processing
Void Club Edit products may be produced upon order.
Please allow for production and processing before your order is dispatched. The estimated delivery periods below apply after production and dispatch unless otherwise stated at checkout.
Estimated Delivery
Our current estimated delivery times are:
European Union, United States & Canada: 4–7 business days
Asia-Pacific & Oceania: 6–10 business days
Rest of World: 7–14 business days
Delivery estimates are provided as guidance and are not guaranteed.
Weekends, public holidays, customs processing, peak periods, weather conditions, carrier disruptions and other circumstances outside our reasonable control may affect delivery times.
Shipping Costs
Available shipping options and applicable charges are displayed at checkout based on your delivery destination.
Tracking
Once your order has been dispatched, tracking information will be provided where available.
You can follow your shipment through our Track Order page.
Please allow approximately 24–48 hours after receiving your shipping confirmation for tracking information to begin updating.
International Shipping
We currently ship internationally to supported destinations.
At present, we do not ship to:
Afghanistan, Belarus, Brazil, Cuba, Eritrea, Eswatini, Iran, Iraq, Kosovo, Libya, North Korea, Russia, South Sudan, Sudan, Syria, Tunisia, Ukraine, Venezuela and Yemen.
Shipping availability may change according to carrier coverage, legal restrictions and fulfilment capabilities.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless expressly stated as included during checkout, these charges are the responsibility of the recipient.
Void Club Edit does not determine or control charges imposed by local customs or tax authorities.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address.
Please check your shipping information carefully before completing your order.
If you discover an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or fulfilment.
Additional costs arising from an incorrect or incomplete address supplied by the customer may be the customer's responsibility to the extent permitted by applicable law.
Tracking Shows Delivered
If your tracking information indicates that your parcel has been delivered but you cannot locate it, please first:
- check around the delivery location;
- ask members of your household;
- check with neighbours;
- contact reception or building management where applicable; and
- contact the delivery carrier.
If the parcel still cannot be located, contact us with your order number and tracking information and we will provide reasonable assistance.
Delayed Shipments
If your order has exceeded its estimated delivery period, please check your tracking information for the latest carrier update.
If you require further assistance, contact:
Please include your order number.